Frequently Asked Questions

Find answers to the most common questions about working with me and booking your perfect holiday.

Why Pick Holidays By Vivian?

Choosing Holidays by Vivian means partnering with an independent travel agent dedicated to crafting your dream vacation with personalised care and expertise. Here's why booking with Vivian stands out:

Personalised Service

Vivian's exceptional customer service skills ensure every trip is tailored to your unique preferences. From romantic getaways to family adventures, she listens to your needs and designs itineraries that match your vision.

Insider Expertise

With years of personal travel experience, Vivian brings firsthand knowledge to your planning. She knows the best destinations, hidden gems, and insider tips to make your trip unforgettable.

Time-Saving Convenience

Forget hours of research—Vivian handles every detail, from flights to accommodations, ensuring a seamless experience while you focus on the excitement of your upcoming adventure.

Exclusive Access

As an independent agent, Vivian has connections to unique deals, upgrades, and experiences you won't find on generic booking sites, maximising value for your budget.

Stress-Free Support

Vivian's there for you before, during, and after your trip. Her strong communication and problem-solving skills mean any unexpected hiccups are resolved quickly, giving you peace of mind.

Passion for Travel

Vivian's love for travel shines through in every interaction. Her enthusiasm and commitment to creating memorable journeys make planning your vacation as enjoyable as the trip itself.

Book with Holidays by Vivian for a custom travel experience backed by outstanding customer care, deep expertise, and a personal touch.

The Booking Process

How long does the planning process take?

This depends on the complexity of your trip. For straightforward holidays, I can often provide quotes within 24-48 hours. For complex multi-destination trips or bespoke itineraries, it might take a few days to research and put together the perfect options. I always keep you updated on progress.

Can you beat prices I find online?

Often, yes! As an independent agent, I have access to trade rates and exclusive deals not available to the public. Even when prices are similar, you get so much more value - expert advice, personalised service, full protection, and support if anything goes wrong. It's not just about price - it's about the complete experience.

What happens if I need to make changes?

Life happens, and I understand that! I'll help you with any changes needed, whether it's dates, destinations, or requirements. Some changes may incur supplier fees or cancellation charges, but I'll always check what's possible and keep any costs to a minimum. Having me as your agent makes changes much easier than dealing with multiple suppliers yourself.

During Your Holiday

Support doesn't end when you depart - I'm here throughout your journey.

What support do you provide while I'm away?

I'm available for any issues that arise during your trip. Flight delays, accommodation problems, missed connections - I'll work with suppliers to resolve issues quickly and minimise disruption to your holiday.

Can you help with special requests?

Absolutely! Anniversary dinners, special dietary requirements, accessibility needs, birthday surprises - I can arrange all sorts of special touches to make your holiday truly memorable.

Do you arrange airport transfers?

Yes! I can arrange all ground transportation - airport transfers, car rentals, private drivers, train tickets. I prefer to offer complete door-to-door service so you don't have to worry about any aspect of your journey.

Still Have Questions? Ready to Start Planning?

Every trip is unique, and you might have specific questions about your travel plans. I'm always happy to chat and provide honest, helpful advice - even if you're just exploring your options.

Let's have a chat about your travel dreams. I'm here to answer any questions and help create your perfect holiday.

Don't hesitate to get in touch. No question is too big or too small!

Get In Touch Today